Jatwan FAQ – Answers to all your questions

You must be at least 18 years old to open an account on Jatwan. Age is verified at registration and before your first withdrawal. Accounts belonging to underage users are closed immediately.

No. Each person may hold only one Jatwan account. Attempting to open multiple accounts will result in all accounts being banned and any balances may be forfeited.

KYC (Know Your Customer) verification must be completed before your first withdrawal. You will need to upload clear photos of the front and back of your National ID (NID) or passport, along with a selfie. Verification is typically completed within 24–48 hours.

Yes, but for security reasons this cannot be done directly. You will need to contact the support team, verify your identity, and submit a request. The change is typically completed within 24 hours.

To close your account, contact support. Any pending withdrawals will be settled before the account is closed. You may also opt for self-exclusion for stricter responsible gaming protection.

Log in and click the "Deposit" button. Choose mobile banking or bank transfer, enter the amount, and follow the instructions. With most methods, deposits are credited to your account within 1–5 minutes.

The minimum deposit on Jatwan is BDT 500. This amount qualifies you for the welcome bonus and gives you access to all games. Maximum limits may vary by payment method.

Mobile banking deposits usually arrive within 1–3 minutes. Bank transfers may take 15–30 minutes. If your deposit hasn't arrived after 30 minutes, contact support with a screenshot of your payment.

Jatwan does not charge any deposit fees. However, your payment provider (bank or mobile banking) may apply their own charges in accordance with their policy.

First, save the transaction ID or screenshot of your payment. Then contact Jatwan support via live chat. Our team will verify and resolve the issue within 10 minutes.

With KYC verification complete, mobile banking withdrawals are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. For your first withdrawal, KYC verification time is added to this.

The minimum withdrawal amount on Jatwan is BDT 500. The maximum withdrawal limit depends on your account verification level and the payment method you choose.

If your withdrawal is stuck, first check whether your KYC verification is complete and whether you have met the bonus wagering requirements. If the issue persists, contact support with your transaction ID.

No. You must make a deposit before you can withdraw. To withdraw winnings from bonuses, you must first meet the wagering requirements. See the Terms and Conditions page for full details.

Jatwan does not charge any separate withdrawal fees. However, your bank or mobile banking provider may apply their standard transaction charges — that is governed by their own policy.

New members automatically receive a 100% welcome bonus on their first deposit. The minimum deposit is BDT 500 and the maximum bonus is BDT 5,000. No separate code is required.

A wagering requirement means you must place a specified amount in bets before withdrawing bonus funds. For example, a 30x requirement on a BDT 1,000 bonus means you must wager a total of BDT 30,000. More details In the terms and conditions See details.

Yes. Weekly reload bonuses, cashback, and special promotions are regularly available for members. Just log in and check the "Promotions" section to see current offers.

Yes. If you prefer not to receive a bonus, select the "No Bonus" option at the time of deposit. Your deposit will be credited as pure cash balance with no wagering requirements attached.

Free spins are generally awarded for specific slot games. The eligible games are clearly stated in the bonus offer details. Make sure to use them before they expire.

Jatwan offers slots, Live Casino (live baccarat, roulette, blackjack), table games, fishing games, crash games, and Sports Betting — over 5,000 games in total.

Yes. Jatwan's website is fully mobile-friendly, and apps are available for both Android and iOS. Most games run seamlessly on smartphones.

Jatwan games are RNG (Random Number Generator) certified and audited by independent third parties. Every game outcome is entirely random and free from manipulation.

Start by refreshing your browser or restarting the app, then check your internet connection. If the problem persists, take a screenshot of the game and contact support. If any bets or balances were affected, report it to support within 24 hours.

There is no separate sign-up required for the VIP program. You automatically start at Bronze tier the day you open your account. Points accumulate with every bet and your tier advances accordingly.

VIP members receive: higher cashback, faster withdrawals, a personal account manager, exclusive birthday bonuses, access to exclusive tournaments, and higher deposit and withdrawal limits.

VIP points remain active as long as you keep playing regularly. However, if no bets are placed for 90 days, your points may expire. Expiry periods may vary depending on your VIP tier.

Jatwan VIP tiers run Bronze → Silver → Gold → Platinum → Diamond, with Diamond being the highest. Members who reach Diamond enjoy the best benefits and a dedicated personal manager.

No. Jatwan never sells or shares your personal information with third parties. No data is disclosed externally except where required by law. For more details, in our Privacy Policy Read.

Log in and go to Account Settings → Security → Two-Factor Authentication. Click "Enable" and confirm with the code sent to your mobile. From then on, an OTP will be required at every login.

Change your password immediately and notify support. The support team will temporarily lock your account and investigate. Any unauthorized transactions will be reviewed.

No. Jatwan will never ask for your password, OTP, or card number via email, message, or phone. If you receive any such message, it is fraudulent — contact support immediately and do not share any information.

Go to the "Responsible Gaming" section in your account settings to find options for deposit limits, session limits, loss limits, cool-down periods, and self-exclusion. For more details, Responsible Gaming View page.